Frequently asked questions

1) How do I know when my order will be shipped?

You will receive an email as soon as your parcel is entrusted to the courier. Normally, orders are shipped on the day of payment, but it may takes up to 3 days for orders containing products which must be assembled on the moment (Gorgets, Poletops, Cloth Insignias, Battle Shields, etc.). We strive for each order to be shipped as soon as possible.

2) How long does shipping take?

Shipment timings change depending on the country of destination.

  • ITALY: 1 Day
  • GERMANY, FRANCE, SPAIN, AUSTRIA: 2-3 days
  • EUROPE: 2-3 Days
  • AMERICA: 10-15 Days
  • ASIA: 10-15 Days

3) How much does the shipment cost?

We try to offer cheap shipments worldwide. Here is a small cost prospect:

ITALY:

  • Express Courier: € 5.00 - Shipping 1/2 days - Free over 60 €
  • GLS with Cash on Delivery: € 10.00 - Shipping 1/2 days

EUROPE:

  • DHL: € 8.00 - Shipping 2-3 days - Free over 80 €
  • DHL: € 18.00 - 1 day Air Shipping
  • Bartolini with Cash on Delivery: € 20,00 - Shipping 2/3 days

4) What material is my article made of?

You will find the material used in the product description on its page. Below is a brief list of examples:

  • Brevets, Badges, Medals etc.: Zama Alloy, Iron
  • Flags: Polyester, Cotton
  • Ribbons: Cotton, Polyester
  • Belts: Leather, Leather
  • Busts: Marble powder
  • Mugs, Cups, etc.: Ceramic
  • Keyrings: Zama Alloy, Iron, Steel

5) What should I do if I forget my access data?

Just go to the login page and click on "Retrieve Access Data". The system will ask you to enter the e-mail address used during the registration in a special space. You will be promptly sent an email with the data to restore access.

6) I can not submit an order. How do I order?

If you want to make an order but encounter difficulties, you can still order what you want. Send us a request to our e-mail address with the details of the items you want to buy (code, article, quantity, preferred payment form, name and surname, delivery address, phone number). We will enter your order and give you an e-mail confirm.

7) What are the payment methods accepted?

  1. Paypal: Safe, Simple and Fast Method to Pay Online. With Paypal, every purchase is protected by the company's control policies.
  2. Bank Transfer: Standard Payment Method. Orders will be processed after receipt of payment, it may take 2-3 days. Data for the bank transfer: Monte De Paschi Di Siena, IBAN: IT29K0103037831000000816878
  3. Cash on Delivery: Receive the goods directly at your home and pay at the delivery, with a fast, efficient and secure service offered by Bartolini courier. Costs: € 10,00 ITALY - € 20,00 EUROPE.
  4. Stripe: Pay Instantly with Credit Card. Fast and secure.
  5. Postepay: Pay on our Postepay, once we receive the payment, we will ship your order.
  6. Sofort: Pay directly with your bank account. Using the IBAN and your credentials. Safety, speed and immediacy.

8) What happens if an item purchased on the site is damaged?

Our company guarantees the quality and integrity of the items sent. If you receive a damaged or defective item, we will either replace it or refund you the total amount. It will be enough to return the goods and send us an email by providing:

1) Item code to be replaced
2) The order number issued at the time of purchase
3) The reason for the replacement
4) Your phone number

Expenses related to the new shipment of the replacement product are entirely to our company.

9) I am a seller, how can I contact you to establish a collaboration agreement?

You can contact us by email or by calling our telephone number directly. We will answer you immediately and we will be able to meet your every need.
We guarantee discounts to sellers and continuous supply.

10) Do you also produce custom items?

Of course, we are open to any kind of request, and we are sure we can satisfy your needs. If you are part of a group or association and want to create your own product, please contact us by email or phone.


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